Cassidy AI: Build AI Agents That Operate Like Your Team
Summary
Cassidy AI is a platform designed to help businesses build AI agents that function as extensions of their human teams, automating complex workflows and providing instant, context-aware information. The platform offers a unified Knowledge Base that ingests and continuously syncs data from various sources, ensuring AI agents always have access to the latest information. Cassidy's AI Agents are capable of "agentic reasoning," handling nuance, complex logic, and exceptions, and can execute actions across multiple systems through deep integrations. Key features include no-code workflow creation, AI-assisted building, and deployment directly into tools like Slack and Microsoft Teams, as well as a browser extension. Use cases span across sales enablement (e.g., auto-filling RFPs, drafting replies, qualifying leads), customer support (e.g., faster ticket resolution, personalized replies, automated triage), and marketing (e.g., content generation in brand voice, competitor tracking, repurposing content). Cassidy emphasizes enterprise-grade security, including SOC 2 Type II, GDPR, and HIPAA compliance, and assures users that their private data is never used to train AI models. The platform supports various large language models, offering flexibility in choosing the best model for specific use cases. Cassidy differentiates itself by providing a platform for building actual AI automations and workflows, rather than just a chatbot, with a focus on deep business context, powerful automations, and enterprise-grade security. They also offer dedicated solutions teams and hands-on support to ensure successful implementation and ROI.